CONTACT HEED
How Can We Help?
We create a welcoming space for you to be heard, understood, and supported at every step.
CONTACT FORM
How Can We Help?
Have a question about HEED, your account, a session or something else?
Have a question or facing an issue? Let us know what's going on. Please include enough detail for our team to understand your query and get back to you.
SUPPORT CHANNELS
Prefer to Reach Us Directly?
Choose the option that works best for your question.
Chat
Have a question while using HEED? Use the available chat support to contact our team.
Start a Chat βFor account questions, technical issues, payments or other enquiries:
support@heedwellness.orgPhone
For enquiries that are better handled over a call:
FREQUENTLY ASKED QUESTIONS
Looking for a Quick Answer?
Questions about HEED, sessions or payments? Find the answers here.
How does HEED work?
HEED offers two types of support: peer support through Heeders and professional support through licensed therapists.
Read the answer βHow much does HEED cost?
Heeder support starts from βΉ3 per minute, while therapy sessions start from βΉ399 for 30 minutes, based on current HEED pricing.
View pricing FAQs βIs HEED private?
HEED is designed around private and judgment-free support. For details about personal information and data handling, please refer to the current Privacy Policy.
Read privacy FAQs βHow do I talk to a Heeder?
You can choose the Heeder option through HEED and connect for peer support.
Get started βHow do I find a therapist?
Browse available therapists and choose professional support based on your needs.
Find a Therapist βHave more questions?
Browse our complete categorized FAQ library covering safety, credentials, bookings, and payments.
View All FAQs βCRISIS & SAFETY
HEED Is Not an Emergency Service
HEED provides emotional wellness support and professional mental-health care. If you need immediate help or are facing an emergency, please contact an appropriate emergency or crisis-support service directly.
If you or someone else is in immediate danger, please contact your local emergency service or an appropriate crisis-support service immediately.
For urgent help, contact verified emergency or crisis resources in your location:
Important: HEED's support team, Heeders and therapists should not be presented as a replacement for emergency care.
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