Privacy Policy

1. Data Collected

Information You Provide

When you use HEED, you may provide information such as your name, email address, phone number, account details and information needed to use our services.

Session Information

When you use HEED's Listener or Therapist services, information connected with your sessions may be processed as part of providing the service.

Payment Information

When you make a payment through HEED, payment-related information is processed to complete and manage your transaction.

Technical Information

When you visit or use HEED, certain technical information may be collected to operate, maintain and improve the platform.

2. How Data Is Used

HEED uses the information it collects to:

• Provide and manage HEED services
• Create and maintain user accounts
• Arrange and manage sessions
• Respond to support requests
• Process payments
• Understand how the platform is being used
• Improve the website, app and overall service
• Maintain platform security
• Meet applicable legal and regulatory requirements

3. Storage, Retention & Deletion

HEED keeps personal information for as long as it is needed to provide the service, meet applicable legal requirements and fulfil the purposes for which the information was collected.

When information is no longer required, it is handled according to HEED's applicable deletion and retention procedures.

You can request access to or deletion of your personal information, subject to applicable legal requirements.

4. Third-Party Sharing

HEED may work with trusted third-party service providers that help operate the platform. These may include providers supporting:

• Payment processing
• Cloud hosting and infrastructure
• Analytics
• Technical operations
• Customer support
• Security

HEED only provides service partners with the information they need to carry out their role.

HEED does not sell personal information to third parties.

5. User Rights

You may be able to exercise the following rights over your personal information:

6. Cookie Policy

HEED may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve the experience.

Some cookies may be necessary for website functionality, while others may help HEED understand how visitors use the website.

You can manage available cookie settings through your browser or HEED's cookie controls, where provided.

7. Session Confidentiality

HEED provides two different forms of support: peer support through Heeders and professional support through Therapists.

Heeder conversations are intended to provide private, judgment-free peer support.

Therapist sessions are provided by qualified mental-health professionals and are handled according to applicable professional and privacy requirements.

Information relating to sessions is handled in accordance with HEED's privacy practices and applicable requirements.

8. Grievance Officer Contact

If you have a concern about the handling of your personal information, you can contact HEED's designated Grievance Officer.

9. Policy Updates

HEED may update this Privacy Policy when there are changes to its services, data practices or applicable legal requirements.

When changes are made, the updated policy will be published on this page along with the revised Last Updated date.

For significant changes, HEED may also provide additional notice through appropriate communication channels.